I am hereby declaring August as Rude Customer Month.
It happens every August - the percentage of rude customers goes up, and the ones who are rude are particularly so, more than before.
Yesterday, for example, a customer from Pennsylvania insisted that I honor a coupon from her state. I checked with the floor manager, who told me that the coupon was not valid here in Delaware - Pennsylvania is a completely separate division of the company, we do not honor their Bonus Cards and they do not honor ours (we substitute the customer's phone number to give them our bonuses on sales), and the same goes for coupons.
Nope, the customer insisted on trying to make me feel guilty about rejecting the coupon. "But it says 'Giant' on your nametag," she pouted pointedly. Yeah, sure, we get the name tags from a common supplier. A lot of our store-brand products come from common suppliers, too, and are labeled 'Giant'. Giant and Super-G are owned by the same company. That doesn't make us the same company. "Well, the coupon doesn't say 'not valid outside of Pennsylvania.' It should say 'not valid outside of Pennsylvania' if it isn't valid in Pennsylvania." Look, lady, do I look like I'm responsible for what is or is not printed on the coupon?
Truth be told, I didn't say any of these smart-ass comments to the customer, but I sure wanted to.
OK, she wasn't really rude, but she sure was trying to make me feel small. I'm six foot two - small isn't part of my personality profile.
Then, today, there was the customer whose son was pestering her to buy him a kind of candy that she didn't want to buy. She kept telling him to put it back. Finally, the brat took the cap off of the package. At this point, I spoke up: "Excuse me, could you put the cap back on the candy, please?" I bassoed. (My basso has a profound effect on misbehaving youngsters, I've found.)
What was Mommy's response? I was, essentially, backing her up. Was she grateful? Of course not. Being unable to control her brat, she got snippy with me. She grabbed the bags I had filled with her groceries out of my hands, bitched at how I was doing my job, and basically tried to make me feel inadequate. Didn't work.
Maybe that doesn't count as rude, either. Or does it? When a customer tries to make a clerk feel small, tries to pull a power-play on the clerk, that's rude.
It's going to be a long month.