Oh, what the heck, before continuing to catch up, or pretending to, I might as well post.
Today, at the market, I managed to become the first to cause our self-checkout lanes to break down.
OK, that's really an exaggeration. I was only the guy overseeing the four self-checkout lanes, helping the customers overcome whatever could go wrong.
But it did take place on my shift!
This is after three (count 'em, three!) shifts overseeing the self-checkout lanes.
Which is b-o-r-i-n-g.
I get paid good money as a checker. I get paid the same amount of money to watch people do what I do better than they do, in order to satisfy their egos and make sure they don't try to stiff the store. There is little job satisfaction in that.
But, back to the breakdown.
Not everything in the store has bar codes attached. Produce, for example. And in-house produced bakery items.
For these items, the customer is asked to push a "button" on the touch screen, which raises a list of pictures of the most popular items (such as bananas, Vidalia onions, that sort of thing), or to refine their search by "typing" on the touch screen "keyboard" the first few letters of what they are purchasing. This brings up new lists of pictures, and hopefully the customer will find what they're purchasing on that list.
Today, at about one in the afternoon (ten in the morning, HHW time) the system broke down. The computer refused to show any pictures, and refused to show a keyboard.
In other words, the computer developed an attitude.
Stacy (a front-end submanager) tried a "robot self-fix" subroutine, but it didn't self-fix, the computer just becams self-fixated. Finally, after Cheryl (a front-end sub-submanager) had been kept on hold for a half-hour by our phone contact on fixing these things, we were told to completely shut it down and that they'd be sending someone to help. Or something.
So, for the last fifty minutes of my shift today, I got to work at a real register, and communicate with real customers while getting all their groceries rung up faster than they could have done it themselves.
It felt good.