On location here at the Oakland Airport. What I hate about Southwest: No reserved seats, you board in groups. I did an online boarding pass, which put me in group A, of course. But, now, if you don't get to the airport ninety minutes before the fly, the line for even group A is ridiculous. I'm first here, but only because I was here two hours early.
The Super Shuttle, which I also hate, was twenty minutes late in picking me up, and I was not the last customer - we had one more pickup. The driver was a complete jerk - I'd been told by the dispatcher that I was the last stop. The driver informed me I wasn't. I got a bit annoyed and informed him that I a) was upset that he was twenty minutes late, and b) that I wasn't too happy we had another pickup. I asked strongly how long it would take to get to the airport? He got very loud with me, telling me I was making him nervous. I said, "I'm making YOU nervous? I wasn't twenty minutes late, I don't have another pickup to make." He then said loudly, "Look, I'm very upset - they have a new system and it isn't working well" blah, blah, blah. I said, "Your system is your problem, you were supposed to be here between five-fifteen and five-thirty and it's now five-fifty." I thought seriously about telling him what he could do with his shuttle and his system, but he said it would only be twenty minutes to the airport once we got the last guy. He didn't, of course, mention that the last guy was completely on the other side of town. And the other guy took almost ten minutes to come downstairs and get on the van. The other person in the van was already calling a cab, which I said I'd go halves on. But, then we got going and I got here in plenty of time.
I will be asking for a refund (I didn't pay, but my hosts should get the refund anyway).
The group B line is now huge and there are people in line for group C.
