I called Time Warner - usually if there's a problem in the neighborhood there's a recording on the machine saying so. But there wasn't - I got a person on the phone and she checked and yes, ten minutes before I got home the whole Studio City area went down. A technician was on his way to see what it was about. I went off to Nate 'n' Al's to have lunch. When I returned two hours later it still wasn't working. I called again. This time I was told that it looked like just before they were about to reboot the system they'd found a cut in the fibre optic line - I have no idea what that means. He thought it might be another ninety minutes. I turned on a movie and watched ninety minutes. Still not working. Called back. This time I was told the crew had arrived at the problem area at 5:45 and were working with no ETA. How this problem could have been a problem from 1:10 and nothing done about it until 5:45 is, well, it's Time Warner isn't it? Even the guy I was speaking to said it was unacceptable, but there was nothing else he could tell me. Given that we've been without service for six hours, I'm not confident that these complete incompetent idiots will have this up and running before midnight, if then. I do hope everyone affected calls and makes them credit us for the time down - I know I will be doing so. It's so annoying, and they just don't care - they don't care enough to let almost four hours go by without dispatching a crew. And now it is dark out - will they work through the night? Especially if it starts raining. Doubtful. And so I'm going to post some emergency notes right now - very short - and then should Time Warner get their act together before midnight, THEN I'll go in and replace them with proper notes. So, let's just say that right now I was really not in the mood to log on and find five pages of posts.
