My, oh, my...what a weird, weird day...
I nearly got into a fight with a customer. Well, I did get into a fight - a verbal one - with her, but I mean I nearly hauled off an smacked her in her ass face. The jist of the thing is, she asked - no, demanded - an exchange, which I don't do (and there are signs on my downstairs booth informing patrons that there are no refunds or exchanges), and she wouldn't take no for an answer. She created a scene at my booth and scared away half of my customers and then tried to sell the t-shirt she didn't want to the customers who were brave enough to stay. At one point, one of the other patrons actually turned to her and say, "My God! You're really annoying!"
She hung around my booth making a fool of herself for damn near 25 minutes, and after telling her that I frankly didn't care about her daughter (for whom she professed to be buying the shirt), or that tomorrow is her 50th birthday or anything else she'd been ranting about for all of my walk-out, I tossed the shirt she wanted to her and said, "Take the Goddamned shirt and leave."
I'm not one to lose my temper with customers, but she really got under my skin. And, I have to be honest...it felt good to just be angry and let it out for once rather than hold it in and take it out on someone else.
And the box office people really appreciated the show, and agreed 100% that she was being incredibly rude and I should have called security to have her removed from the building.
And that was all before 4:00 this afternoon!!
