Here's what I love: I got an e-mail from the Simply Sondheim producer saying that a friend had ordered the CD over a month ago and never received it, but that their credit card had been charged. I do understand that stuff happens, which is why I always ship with delivery confirmation - very easy to check. In any case, I said for the gentleman to drop me a line. In the meantime she gave me his name. I went out and spent twenty minutes going through the invoices - nothing. I then spent another twenty minutes going through paypal's records - nothing. So, he either thinks he ordered it and didn't, he ordered it under another name, or he ordered it elsewhere - the one thing we KNOW is that he did not order it from Kritzerland and that his credit card was not charged by paypal. I suspect the answer will be that he ordered it elsewhere.