On the phone with Fed Ex Revenue Services. The overnight package I sent to Miss Emily Skinner for Saturday delivery arrived yesterday. I called last night and was told that I'd sent it overnight delivery (on Friday) and that it was delivered on time. I said what was this waybill I had in front of me with SATURDAY DELIVERY clearly checked? He looked up the waybill and said "Oh." Then he said that I, in fact, hadn't paid the proper Saturday delivery charge. I said how is that my problem - I paid what was asked of me and I clearly stated Saturday delivery and even asked the person if I had filled out the waybill correctly for Saturday delivery. He asked me what he could do to make me happy. I said refund my dough. He said I had to call revenue services. I can see that getting a refund out of Fed Ex for their obvious screw up is not going to be as simple as walking down to the USPS and geting my money back. If the USPS screws up, you just take your receipt down there and they give you cash on the spot. Apparently, Fed Ex can't be bothered to do that. I'm on hold while this person is doing "research."