I'm not going to try to recreate it now. 
Give us a shortened version.
Okay...I bought a frame for my dad's military flag from Amazon and needed to return it. A new option is to bring it to Kohl's and you don't have to box it up, just print out or bring on your phone a return code, they scan the code and take the item and that's it. I got the refund notice in just a couple of hours!