One of my co-workers is having a bad day.
First, he was scheduled to have double-bypass surgery on Sept. 7. Last week, he got a call saying the surgeon would be out of town this week and that he was being rescheduled for Sept. 14.
(Wouldn't you just love THAT happening to you???).
This week, he has been calling to confirm surgery and to get details as to where to go and what he needs to do, etc.
Yesterday, he learned they did not have him scheduled.
Today, all hell has broken loose. He got a call at home last night telling him the surgery certainly IS scheduled and that he should call the surgeon's office today to have his questions answered.
The surgeon has employed a staff of morons. My co-worker had to spell his last name THREE TIMES for whatever lump was on the other end of the phone. Then SHE could not find him scheduled for anything!!!
She then began talking to someone in the office about "this guy on the phone who thinks he's gonna have heart surgery next week but he's not on the computer" and she did not cover the mouthpiece. When she began talking to my co-worker he told her he'd call her back. He slammed down the phone and cursed for five minutes or so.
He made another call and confirmed that he was supposed to get information from this office.
He called back, and to his suprise they had "found him" and he had been scheduled "all along" ("tee-hee," I guess).
He then got louder and louder and louder as he tried to get information about reporting time, where to enter, where to check in, when to check in and then finally exploded:
"Tell that son-of-a-bitch that any surgeon who would employ you to deal with patients who are riding on emotional rollercoasters is not to be trusted to cut open anything, much less a human heart!"
(There were a few "f" words thrown in there, but I think you all get the gist).
And I don't blame him. Ineptitude has no place in a heart surgeon's office...especially when it comes to customer service.