First off, no one at Amazon.com has come close to seeing me get "pissy"...not yet, anyway.
Second. As I wrote in my note to amazon, they HAVE THE ITEM IN STOCK. They were offering one-day delivery on it yesterday.
Third: Why on earth would anonymous customer service reps take any of my frustrations personally? I'm not blaming THEM for anything. There is a glitch in Amazon's system and it needs to be corrected.
I wrote them THREE DAYS IN A ROW and nothing has changed. No effort has been made to fill my order...but as Matt said, if he ordered it Tuesday, he'd have had it by now.
I ordered it August 29th and it hasn't shipped yet.
I also paid up front for prime member service and I think that deserves some attention.
Fourth: I don't want to buy it any place else.
Fifth: I'll be frustrated and disgusted and pissy if I want to.

Ron, I wouldn't dream of telling you not to be frustrated, disgusted or pissy. I'd like to see someone try to stop you from being any of those things.

I'm just giving you a different way to look at the situation.
If I had received the email that you sent to Amazon.com, I imagine it would have gone straight to the bottom of my to-do pile for a later date. Or I'd have thrown it away. Jennifer said she'd write a letter if she hadn't heard back from them in 24 hours. Well, as someone who works for a MUCH smaller company than Amazon.com, I can tell you that it is sometimes difficult for ME to get back to a customer in less than 48 hours, and I'm a very fast, diligent worker. Everyone wants everything immediately - or sooner if possible. Unfortunately, the reality of the situation is that everyone - priority customers included - has to wait from time to time. If you really wanted the movie that badly, I suspect you'd have it by now by some other means. Why you "don't want to buy it any place else" is beyond me. You feel they're giving you bad service, so why patronize their company any further?
As to why an anonymous customer rep would take your emails personally...well...I'll send you 500 copies of your email every day and you can get back to me on how it feels. We (the reps) are the scapegoats for everyone out there who feels slighted, wronged or jipped. It gets old real quick, and even though it's our job to help people, there's only so much a rep can do. I'm happy to do what I can for any of my customers who are willing to treat me with the respect and regard that they expect from me, but I can't perform miracles.
On behalf of all the customer service representatives in the world, I apologize for the service you have received at Amazon.com. On my own behalf as a fellow human being and as your friend, I apologize for your problems with Amazon.com and hope that you understand where I'm coming from - I'm not trying to be a smartass, I'm not trying to put anyone in their place as some have tried to do and I'm not defending Amazon.com for their delivery issues. I'm just worried that you seem to be so angry over such a relatively insignificant problem. It will work itself out in the end and everything will be right with the world until the next DVD doesn't ship out on time. Or until the next time someone threatens to blow us up on our ways home. It's all in how you look at things.