George--try giving DDDVD a call on their 800 number. Their customer service is *usually* excellent. We just went bonkers during their 20% sale (where I bought just about every Criterion I didn't have), and everything but one title (Rules of the Game) came, over time (it takes a while with them). Anyway, I called them last week about Rules of the Game, and they said if it hadn't come by Monday, to call again and they'd reship. (My copy of Smiles came as part of this order, for less than $17!!).
The only time I was disappointed in their CS was when they lowered the price on the 20th Century Fox Studio Classics, and because I had pre-ordered some of them, it was over 30 days since I had ordered and they wouldn't honor the new lower price.