I'd give more details about our dealings with the airline, but I'm reluctant to give them on a public chat board lest I subject myself to charges of libel or slander. We did, however, get a lesson as to what we SHOULD have done as soon as we saw the long line, and that was be more vocal earlier, because the lady at the counter cared not a whit after the fact. There was no help on the line at all, and the lady behind the counter seemed as annoyed as anyone that she was stuck with only two people (her and one otehr person) helping a long long line.