I awoke to an e-mail from paypal saying a first-time Kritzerland buyer had initiated a chargeback on his cc for the two CDs he got from us a couple of weeks ago. In the note, it says CDs were damaged or not as described, whatever the latter means. I responded, of course. This person never wrote me to tell of damage, and therefore never asked for a refund or replacement copies. In my response, I said I found that odd, and while I have no problem doing the chargeback that it would at least be nice to know what the damage was, and if this person had any intention of returning the product that he says is damaged. I then wrote the guy and told him I found it odd that he didn't contact us, copied him on my response, and said I'd like the courtesy of a response from him. The worst that will happen is we'll refund the guy's dough, but I'm not approving it until he agrees to return the CDs (I'll pay for the postage). Paypal, of course, has already put a hold on those funds, not that that's a big deal.
