Oy, what a morning at the local brick and mortar sheet music emporium. I had placed a huge choral and orchestral order weeks ago, and they kept calling me saying "Everything but __________ has arrived" (a different item each time), and I kept telling them to just call me when it was all there since they're kind of out of the way to get to. They had previously quoted me three prices on the order and we had finally settled on what we both agreed was the correct total. So they finally called last Friday, said everything was indeed there, re-quoted me the supposedly correct price, blah, blah, blah. Got there this morning and they first thought the whole order was NOT there. They did finally find everything but I quickly pointed out their total was not what I had been told--it was actually $20 less! Since I already had a check for what was supposed to have been the total, I did some extra shopping, which was fun, but they had an ancient DOS-based accounting system and the poor clerk had to really push it to its limit to get it to understand what was happening. It actually crashed their invoice printer, LOL.