Then I see that this total jerk has opened a paypal dispute. That's right - before even waiting for a response which, as you can see, he got less than five hours after he sent his missive, he opens a paypal dispute, which means they have deducted money from my account. I wish I hadn't sent his CD because I would cancel this jerk's order so fast it would make his head spin. While he was quick to e-mail and open the dispute, funnily he has not been quick to respond to my e-mail or my paypal dispute response. I then called paypal and now there's nothing to be done until this ASS closes out the dispute - it's clear he won't do this until he receives his CD, which should be today or Monday. My guess, however, is this guy is such a jerk that he will "forget" to close out the dispute, which means that I will then have to wait until it automatically closes on - August 27, at which point the money will come back into my account.
Once the money is back in the account, I will then inform this guy to NEVER EVER place an order through Kritzerland again. So, here is a clear example of the customer is NOT always right and sometimes the customer is a total fool who can kiss my ASS.