Oh, Lord, what a day. I got up and never even had time to come to this here site - my AOL account continues to send out virus links to people in my address book, so I spent a long time sending out e-mails to everyone in the address book to ignore those bad links. Then the helper arrived and we did a couple of errands and whatnot and she packaged up some orders. Then we went to storage to get the music for the next Gardenia show and were greeted with a whole stack of boxes that had toppled. We removed the two boxes that were on the floor to find a huge wet spot, so there was obviously a leak during the rain. Not good. I don't know what kind of damage to those boxes that were on the floor in that section, or if the water damage went further back or to the sides. We got the guy to come and look and this guy, who has been a total jerk on one other occasion (he's not the manager of the facility, just the employee), looked at it and basically said, "Yeah? So? What do you want me to do?" We explained nicely that we have nothing but paper in the storage unit and therefore any water leak is NOT OUR PROBLEM OR OUR FAULT. This seemed to enrage him. He argued, he yelled, he told us to call the insurance company, he told us to call the corporate office, and then the nice fellow got to see a side of my that you never EVER want to see. No one can yell louder, nastier, or longer than me when I'm pushed. Both the helper and I told him that his attitude was outrageous, it was clearly the fault of Public Storage and that we wanted to move the stuff to another unit until the problem could be solved. He refused to do ANYTHING! I pulled the music I needed while the helper went to the office with him to insist he call the district manager immediately.
While he was speaking to the district manager he kept yelling at the helper, which was great, since the district manager could hear it all. But the cell service to him was bad and the call was dropped. We left a message and left. We got him on the phone as we were driving home and he said as soon as he heard what this jerk was doing he headed over to the property. We turned around and joined him there. We told him everything, he saw the water damage, acknowledged instantly it was a problem of Public Storage and agreed we should move the stuff asap into another unit. He asked if we could hire folks to do the move and I said yes - they'll credit me whatever it costs and I probably won't have to pay the next two months' rent. I recommended they fire the jerk because they do not want someone like that representing Public Storage. If there was enough water damage our unit and its contents could conceivably collapsed down into the unit below.
