I went back to pick up the Xeroxing, even gave them an extra fifteen minutes. The guy who usually takes care of me was there and said he hadn't even started it yet. I explained to him that the idiot who took the stuff told me an hour - then when I came back an hour later he told me they needed another thirty minutes. So, I had to come back again. Turns out the idiot didn't even tell the guy about it or me or when I was coming to get it! My guy did it while I waited and then didn't charge me for the order, which was very nice of him. I think he'll probably be having some words with the idiot.