I'm up, I'm up - I think I got seven hours of sleep - need more. I would have had more if I hadn't gotten a really irritating e-mail from a customer who got the wrong CD. He ordered Carnival and got Camelot - the helper obviously grabbed the wrong title - both are one-word titles, both begin with C, so it's not not understandable in a way. Anyway, this guy's e-mail was so attitude-laden it was oozing like an open sore. So, I wrote him back and said that it wasn't a conspiracy theory against him, just simple pilot error. I said to keep the Camelot with our compliments and that we'd send Carnival right out.
Then I read his e-mail again and it just rankled me so much that I wrote him another e-mail that basically said, in a nice way, that sometimes it's good to read an e-mail before clicking "send" and think how it might come off to those who will be reading it. I then went on and said that his e-mail was larded with attitude, whether intended or not and made it seem like we'd committed some heinous crime against humanity. I closed with "I'm sure worse has happened to you in your life. Perspective is everything." He then wrote me two vicious e-mails in a row, filled with profanity, telling me he was the CUSTOMER and how dare I send such an e-mail. Let me tell you dare - write an obnoxious e-mail and I'll dare every time because CUSTOMERS like that I don't need, nor does any business. He was like a screaming out-of-control eight-year-old - I'm not kidding. I'm tempted to just post the e-mails. I'd already refunded him his money as I had no intention of sending anything else to him. I repeated what I said about his initial e-mail and added, what are you, eight with these threats. And yes, he was saying he'd come to LA and beat me up because he's 6'5 - I'm not making this up. Of course, he didn't know who was was conversing with and for all he knows I might have been the helper. The profanity was breathtaking in its inanity. He wrote two subsequent e-mails, both worse, these basically saying if I wasn't the owner that my ass was toast (I'm not making this up), again saying he'd beat whoever he was conversing with to a pulp and then saying how he was going to send an e-mail blast to all his Broadway friends and friends in national tours telling them how awful we are and that that would teach us.
At that point, I had two choices - really go to the bad BK place that only few have seen, or to, for the first time in all of the years I've been on the Internet, block someone from e-mailing me. I chose the latter as it was easiest and I was tired and needed sleep. I will wait with some excitement to hear from all his Broadway friends and friends on national tours to e-mail me. I think I'll be waiting until the Twelfth of Never, but should anyone write me, my guess is he will have sent them HIS version of these events without telling them about these four childish and completely out of line e-mails - at which point I will be more than happy to forward the entire conversation to them.
How stupid is someone to send actual e-mail threats of violence in this day and age? And that is why I lost one of my eight hours of sleep. Dealing with a complete moron - from Louisiana, and that's all I need to say about THAT.
