Then I had a huge hassle in trying to figure out how to take advantage of the guarantee on the tree they planted last fall that died over the winter. Each one of the employees told me something different. I thought I lost the receipt, but they planted it, so I figured they'd have the records. One of the people I talked to kept telling me I had to bring in the tree. I laughed and told her there was no way I was going to dig up the tree. Another told me I had to talk to the guy in the landscaping dept. So I waited for him to finish what he was working on and he said "No, I'm not the one you talk to"
Finally, I talked to the right person, who apologized to me for the runaround. They put a sold sign on a replacement tree, but she told me the wait is 8 weeks on the planting list. If I can find someone to help me pick up and plant the tree I can do it right away if I want to. I'm not in a hurry, but may ask if any friends can help me out
