What a crap morning I've been having. I come down after breakfast and walking Tewkes to log on quickly to visit my sites on the computer (Haineshis way...always first!). My homepage SBCYahoo does not come up. Oddly enough this page does come up. I go back to the homepage. Still not up. Neither are any other pages coming up. Go back to this one. It's now not coming up. I try my laptop. Same thing. There is an internet connection but no pages can be displayed.
So I call SBC tech support.
This is a pain in the ass in itself. Since I can't go online. I can't find the number. So I call SBC general information line in the phone book. They lead me through a convuluted automated procedure of options, that finally leads me to the message, "we can't handle DSL problems from here, you have to call SBC DSL. Of course, they give you no number for that. So I called SBC again, just picked any option that would finally get me to a human voice...and politely explained the problem, "I hate to bother you, ma'am, with something that's not your bailiwick, but...". A very nice lady not only gave me the number for SBC tech support for future reference, but also connected me directly.
I then spend the next twenty-thirty minutes with a woman who seemed knowledgeable and polite, but had a very heavy Hispanic accent which made it difficult to understand all the various numbers and letters she was asking me to type out. I felt embarrassed and a bit of fool constantly asking her to repeat things. She also asked me to start pulling plugs from the router,etc. That made me very nervous regards what my computer guy had set up. But by plugging the cord going from the DSL modem into my laptop instead of the router, we found out the trouble stemmed from my router...
...which, of course, she could not help me with...
So I ended my conversation with her, thanked her for her help...and checked my router connections. All working.
Nothing left to do but to call my computer guy. I'm envisioning days without an internet connection and expense, which is why I had avoided calling him in the first place. Foolish me. Fortunately, we were able to fix it over the phone. All he had me do was unplug the router for a few seconds, then plug it back in. Everything worked like a charm once again.
My morning shot for a two minute fix.