This morning I called a company I do business with in Virginia. I've had quite a few billing problems with them. A few weeks ago I asked--again--for emails of my invoices. I was sent one, but it wasn't mine. That problem was taken care of, but then last week there was a new problem. I didn't want to call the person in charge of my account because she was just so lax a few weeks ago. Today I called her supervisor. I didn't mention any names, just said there had been a number of billing problems. It really hasn't been just one person; it's been one after another. We straightened things out and she admitted that they've had a lot of turnover. I'm not surprised: it's sooo prevalent. I told her I'd like to call HER, the supervisor, in the future. She was fine with that. After we got off the phone she checked the files more closely and saw that what I'd told her was perfectly true, then sent me an email explaining one of the mix-ups. They'd misfiled some information. She was very apologetic. I now have a point of contact there who is reliable and who knows her job. I do not want to deal with the endless parade of entry-level folks who either don't know how to do their jobs or don't care about doing it right. And the supervisor is perhaps more aware of the problems of those serving under her.
