You'll all love this story: Someone filed a PayPal dispute about an order placed a couple of weeks ago. Didn't contact us, but filed a dispute - in his missive he rather confrontationally asks if we sent his package to some old address in our computer rather than the current address on file with PayPal. Really obnoxious. Now, that's certainly happened in the past on the odd occasion. But I pulled up his handy-dandy invoice and guess what - his shipment went to the address on it, which apparently isn't correct. Not our fault, chum. Not PayPal's fault chum. Your fault, you stupid peckerhead. Not only is his "new" address not on the invoice, the old address where the package was sent is right there on the dispute page! I responded as nicely as I could and said we'd call the USPS and see about rerouting the package. The helper is on that. Meanwhile I asked him to please shut down the dispute and that we could communicate via e-mail.
I went and did my stuff, got back just now to a response asking me to let him know when the package has been rerouted, as if that was our JOB to do. Obviously he hadn't shut down the dispute so I'm on a long forty-minute hold with PayPal to get them involved. And I came on a little stronger to the peckerhead, telling him once again to shut it down. If he doesn't, I'll simply not bother with even attempting to reroute and just wait until the post office takes its sweet time in getting the package back to us. If, at that point, he wishes to get it he'll have to pay the additional postage, since I'm not going to be out an extra postage charge. But I want PayPal to be involved and aware of how this is going down.