Several days ago, following twenty-four and a half (count 'em) years of service, the handle on my LA-Z-BOY recliner broke in half. Repetitive stress injury! I actually found the purchase receipt for it, and took that and the piece o' handle into their local store to see how to go about getting the handle replaced. It's one of their big stores, but they don't stock parts like that, so I was directed to call their "Comfort Care" line.
I first checked online to see where replacement handles can be had, and a number of them are listed on Amazon in the amount of $18 and thereabouts. The little cynical devil on my shoulder told me the manufacturer of the name brand would overcharge, and I procrastinated for a few days. Finally decided to give them a try, and just got off the phone with them with a replacement handle on the way. Turns out that's covered under a lifetime warranty that I didn't know or didn't remember I had. Of course there's a handling charge of $13.99, but look how good I did at not ordering one elsewhere for more. Right?
I was shocked, shocked, to hear that this chair could still be under warranty, and the girl said anything going back to 1992, or just after 1992, has that. So isn't that a nice thing? And how nice to know I've got exactly the right one coming. They took every number I had, including one I had to turn the chair over to find. Anyone who has a LA-Z-BOY chair should find a card attached underneath (or possibly underneath the foot rest) and file that away. Mine was getting chewed up, but the important number was fine. Lesson learned. Keep this stuff.
