And then I got an e-mail that AT&T took the monthly payment via Auto Pay and took the amount they took last month. As you may recall, I had my bill adjusted down and was promised that would take effect for this payment AND that I'd be credited back the difference for last month's. Well, I thought my head was going to explode. I called them, the lady cancelled the payment instantly, and finally, after thirty minutes found out why I was charged the same - apparently the idiot who did the stuff last month, did something wrong and it was stalled in the system - she put it through and there won't be additional issues. And gave me the credit for June. Meanwhile, PayPal has my money and I don't. So, I called them and they've become completely unbearable about this stuff - they said they could see the payment had been cancelled but that the authorization was still pending and we had to wait until that fell off, which happens in five days. Well, that's theft of my money - they see it's cancelled so I should be credited back. Then I was told to wait for a supervisor, who never showed up, then I called back and that guy said he couldn't see that it had been cancelled. I'd already been told to call AT&T and have them remove the authorization code. They told me they just charge and they'd cancelled and given me that confirmation number. PayPal wanted them to fax something and holding cell phone and landline together they conversed - to no end. So, I now have to wait until Thursday for my money to show up again. It's outrageous and I truly believe there's a class action lawsuit waiting to happen, since one of their agents clearly acknowledged that she could see the cancelled payment. A year ago, none of this was a problem and the money would have been back in the account instantly - but they changed policy and now we have to endure this crap. All in all - over two hours wasted on the phone, never got to the mail place, and didn't get to go eat where I wanted to, which I may try to do tomorrow. For food, I had the remaining lox on two bagels with cream cheese and I'm done eating.
AT&T is, far and away, the worst company that I have to deal with. There are no set prices for anything. They're constantly adjusting, but you have to sign up for this or that. "Wait while I check to see the best deal I can give you." Twenty minutes later they come back and it's all hocus pocus. One giant ponzi scheme, if you ask me.
