I meant to say it yesterday, but DR Elmore reminds me:
People no longer care what they say on the phone. As representatives of a business, they should know what they’re talking about. But they often don’t, and they too often just say something that will end the call so they can move on to the next. They’re rarely identifiable (even when you do recall the name of whomever you spoke with), and they’re not held accountable.