The admin people who do the scheduling in medical offices are usually young women, who often don’t have much in the way of job skills or experience. You can usually tell when you get a somewhat older person, as they just handle things better. The twenty-somethings have little insight into what life is like for a senior going through the medical maze. I always feel compelled to try to educate them. A family emergency could be any number of things. We understand that the doctor needs time off, but our medical issues don’t suddenly cease because the doctor isn’t available. I feel patients deserve straight answers, which I wasn’t getting.
