Brian, my friend and cleaning guy, came over yesterday, bringing me a grocery order from TJ’s, and then helping with the cleaning. Unbeknownst to me, he’s been doing some tech support at the property management office where he works. (He only cleans for me because we’re friends and he likes the extra money.) He, too, has Spectrum and even the same modem and router that they provided. He felt right at home with it and proceeded to set up the new equipment. We did have to call Spectrum, but got through right away and the rep was helpful. Tada! Wi-Fi!