I have been running around all afternoon because the jerk who handles the IRA accounts at my Citibank branch wasn't in, and absolutely no one there - all were helpful - knows nothing, zilch, nada, rien about the accounts or what to do. Finally a very kind banker, after several others crashed and burned, found a phone number, then got a fax number and faxed my forms. I got home to learn the form was out of date - which this missing link could have told me - and a young lady in that dept. emailed me the new forms to print out, fill out, and fax again. I had to go to Staples and it cost me $10.00.
God damn!