Ben: Yes, it was a Ricoh. It wasn't one you'd buy for your home, though -- it was an office machine. Interestingly, the printer vice-president called me today to ask how the new machine is working. I told him the problems we are having (not their fault -- some defaults and things need to be set), and he said he'd get back with us. The squeaky wheel is getting the grease now.
Today I took my son's truck in for service and went for a walk while it was being worked on. It must have needed a lot of work because I am quite sunburned now!