When my mother died, we had a family fight (not something my family usually does, we're normally a very peaceful group). My father wanted an open casket for Mother's funeral service (she was to be cremated after the service). My sister flew into a fit, calling the open casket idea "barbaric", and crying and sobbing all over the place. It fell to me to have the other option discussed - to have an open-casket viewing, with a closed casket for the service. My father was able to agree to this. It made saying good-bye to his wife of so many years a lot easier for him, and kept some level of peace in the family.