I've had a BK morning, of sorts.
I wrote to a CD retailer from whom I buy all my FSM limited edition soundtracks. I've done tons of business with them over the years.
At any rate, only through them are FSM collector cards available. There are 10 cards, allegedly, each featuring a famous film composer. I have three cards, representing two composers (yes, one is a duplicate, and that is one of the things you have to put up with).
My "BK morning" issue was that I received an order on Monday that did not include a card (one is shipped with each order, supposedly, until the supply is exhausted). I had ordered, and received, three CDs in one package. No card. I didn't think a thing about because I figured the supply would exhaust soon anyway.
Yesterday, however, I learned that folks had -- that day -- received CDs that included a card. When I got home, I had another CD they sold me, and there was one of the duplicate cards I now have.
I sent them a very nice e-mail explaining that I had checked all the packaging from the previous order and that no card had been included. Could I, I wondered, have a "card credit" on my next order and get two cards if they still had a supply?
The reply I got indicated I could request an extra card with my next order.
However, the reply began with "Sheesh!" and ended with "I need an aspirin."
I am - for lack of better words -- very hurt by this reply. I've not only purchased thousands of dollars worth of CDs from them over the years, but I've also ordered CDs from them at Christmas to be mailed to various folks around the world.
I suppose this person has "had it" with the collector cards and wishes they'd never come into being.
I wish, however, that this person had given a bit more thought to his response.
I doubt seriously I'll ever order from them again.
