RUDE CUSTOMER DEPARTMENT -
As a change from working the Self Scan lanes, I was assigned the Express Lane instead. Fifteen items or less. Or at least that's the theory.
I had one customer who had something like eleven items. This was no problem, but she had two items that needed to be checked, because the bar code was half-torn on one, and the other was a melon that I couldn't recognize and lacked a PLU sticker (PLU = Produce Look Up code).
This customer was being very nice about everything, and indeed appologetic, although it certainly wasn't her fault that there were problems. Unfortunately the woman behind her had two containers of ice cream. In a very pointed tone, Ice Cream Lady loudly said "I thought this was the Express Lane. At this rate, my ice cream will be soup before I get it home!"
The very nice first customer was shocked, and muttered to the second customer that she didn't have to be so rude.
My business with the first customer concluded, and I turned my attention to the second woman, who informed me "I wasn't being rude, I have the right to get through the Express Lane quickly!"
I looked her in the eye, smiled gently, and in my most dulcet voice replied "Perhaps you could try the self-scan lanes next time?"
I have absolutely no idea why she gave me a glare that was intended to kill.