So, I got a disgruntled and accusatory e-mail from an Evening Primrose customer. This guy had written me back on 4/29 saying he hadn't received his copy (he pre-ordered on 4/7). Since I'd had not one person say they hadn't gotten theirs (out of over 1000), I was surprised - but that very day I sent him another copy. Today he says he hasn't gotten that one either. I told him I was done sending out copies, and I refunded his money immediately. I also told him rather than writing me snippy e-mails he might want to have a little discussion with both his mail carrier and his local post office, since both copies obviously were either stolen or misplaced by them - IF he's telling the truth. I would by once that a package could be lost or stolen, but twice - not me, I'm afraid. Just doesn't ring true. I probably should have done delivery confirmation on the resent one, then there'd be no not knowing the story.
But, since he hasn't responded to my last e-mails or thanked me for the refund, I'm marking the guy as the problem - I just don't believe two copies to the same person have gone astray, it's that simple.
