Odd Thursday, this.
My main accomplishment this morning: After about 80 minutes of discussion and trial-and-error kibitzing, an AT&T customer service rep managed to reset my cell phone's Voice Mail system so that I can actually "USE" it rather than complain that it doesn't work and nobody can fix it.
I called for a wholly different reason -- inability to make a call. I learned that cell phones need to be turned off at least once every day or data being transmitted by the phone service (in my case, AT&T) cannot be properly cycled by the phone that is constantly "on". In this case, it shut my phone down by making it impossible to make outgoing calls (or receive incoming ones). I turned it off for 10 seconds. That's all it took, and everything was back to normal.
The voice mail thing was something totally freaky...the first number I had programmed into my telephone book "somehow" became the number my voice mail started calling. I took it to a Cingular store two years ago. They were perplexed and told me it was a flaw in the phone. They declared it could not be fixed. I called Cingular and was told there was "no solution."
Now that Cingular belongs to AT&T, it seemed curious to me that this customer service rep was insistent that he could get my voice mail reset. It took time...shuttin down and starting up and programming a new call number under voice mail...but ultimately it all paid off, it works and I'm thrilled to have voice mail again.
It's great when something actually goes your way, isn't it!
