A close friend of mine had a small stroke about a month ago. He knew what was happening at the time. He phoned his health plan (Kaiser), filled them in, and asked for an appointment. They gave him one two weeks off. A mutual friend said, "Uh, I think you need to see a doctor sooner." My friend agreed, called Kaiser back, leaned on them, and got an appointment for the next day. The doc said my friend needed to have his arteries cleaned out and scheduled the surgery for this coming Monday. Since then there has been blunder after blunder, including THREE prescription errors, each of which could have been fatal. In addition, the drug they gave him to lower his blood pressure has made him ill. He asked them to change it, but they refused, saying that they don't like to change medication prior to surgery. Each time I talk to him the story has gotten worse. Today I suggested that he cancel Monday's surgery--or at least postpone it. They've shown themselves to be so incompetent and uncaring that I am worried that he won't make it through.