BK Would Be So Proud Department: I have been caught in a Customer Service nightmare with Gevalia, the mail order coffee company. They did a smart thing several weeks ago, porting over their formerly overseas (and unintelligble) Customer Service department to a stateside facility, but in doing that, they completely erased my online account. I was getting charged for orders that weren't shipping and the call center couldn't find any trace of them, so I ultimately cancelled my account.
Except that I'm still getting order confirmations and shipping confirmations, even after probably 10 calls/emails to them over the past few weeks. I just got another shipping confirmation today, spent a few minutes researching them (including pages of consumer complaints), found out that they had been bought by Kraft a few years ago, divined the Kraft Brand Manager's name, did more research, got her email, and just sent her the most informative email ever.
