This morning Keith figured out how to get the car into neutral & out of the garage. Then the tow truck arrived & the tow person easily charged the battery so Keith rushed down to the dealership. A bit later I followed to pick him up as the car had to be left.
Keith keeps laughing at his shock when he couldn't find the battery. It is funny we have had this car for for almost 5 years & never realized, or forgot, the battery was hidden. Frustrations of the last two days aside, we are very happy with VW & would purchase from them again.