Person to help with the printer didn't show up even forty minutes later (eventually called and hadn't even left yet - I declined any further help at that point, since I was in the midst of doing it myself). So, I called HP, got a nice gent on the phone, and he had me plug in the thing, install the ink and he talked me through the set-up. After setting up the printer itself and getting it to "find" my network, then he had me use the CD to install, since it was indeed okay for Lion operating systems. That took about ten minutes, we "added" the printer and attempted to print. I went to a Word doc and it wouldn't print saying Word wasn't recognizing the printer. He said not to worry at the moment, had me print from a PDF, which was fine, and then set up the scanner to work, which it did just fine. Once all that was done, he said Word had a known issue with the printer and that I'd have to call Apple to get that worked out.