THREE hours on the phone with these idiots. And I'm beginning to think if he'd just had me go to system preferences and scan from there it would have worked just fine. What was in my dock was the old scan - I think that appeared again when we replaced the hard drive and I had to put everything back from the back-up. I could have just taken that out of the dock and been done and all he had to do was remind me about the print and scan thing in system preferences. But, no, we had to uninstall and then nuke every last mention of HP anywhere - that alone took ninety minutes. Maybe it's good we did it and did everything from scratch, but ultimately all I did was download the printer drivers from apple (that took an hour) and then everything was fine, including scanning from the system preferences thing. What he wasn't able to do was do the firmware update because the HP site is screwed up. When that is done and we download THAT software, then updates will be automatic, I'll have the scan thing in my dock and we'll be all set. But the fact is, I don't need the firmware update to print and scan now.
