She was a complete idiot. I mean, e-mail sent at five my time, phone call made to the office at the same time. Claim filed immediately before anyone could actually respond. Response made at seven-thirty in the morning my time. Attitude-laden e-mails follow and she's allowed to write those kinds of things and the person to whom she's writing cannot, in her mind, respond in kind. This is the world in which we live. Perhaps I'll just print her e-mail here to show you exactly what she's about.