On hold with Apple Care - the first gal I got was a complete idiot and should not be working for them. I was on hold for twenty minutes, then I get this idiot who isn't even a tech person. You sit there and waste your time explaining the problem, she mis-writes it down four times, then can't understand the serial number you're giving her, then finally switches you over to someone who presumably can help - and you're on hold for another twenty minutes, which is where I am now. This completely weird crap is going on with iTunes - never happened EVER - I launch it and it shoves my desktop off the screen and takes up the full screen with no way to minimize, close or get back to the desktop without force quitting iTunes. Obviously it's not supposed to do that, as it precludes you from seeing your desktop or dragging tracks to it. I just don't get this crap at ALL.