I spent an hour and twenty minutes on the phone with my health insurance company today, still trying to straighten out the nonsense over my new glasses. It never fails to amaze me: we can develop new technologies to improve surgery, but when it comes to providing clear direction or a straight answer, no. At least I spoke to a very nice fellow, who was trying his best. I took his extension number and told him I want to speak to ONLY him until this has been resolved. I do NOT want to have to go into the whole story again with yet another person. He was amenable.