We won't be able to retrieve Kate's password until Monday, probably. I don't have the ability to see it. Or we'll send her a new one, but I don't have that ability either - well, I probably do but wouldn't know how to do it.
It looks like there is a way to get a new password! BK, do you know if Kate has tried this?
* Go to the LOGIN link that's near the top of the screen next to HOME, HELP, SEARCH, etc. That will take you to a screen where you can login, but there is also a link: "Forgot your password?"
* Click that and then you'll get a screen "Authentication Reminder" to enter your Username/Email. My e-mail didn't work, so I entered my username.
*Then, you have the options of "Email me a new password" or "Let me set a new password by answering my "secret question"."
I didn't go past that screen because I don't want to change my password, but at least there seems to be an option that Kate or anyone else can do on their own. Hopefully, it actually works.
