My letter to the manager might help clarify my cryptic posts from last night
I hope you can help us with this situation . We spent more than 3 hours yesterday speaking with Jeffrey. He told us that because of the weekend special we could transfer 4 lines and it would include four phones. We wanted a simple flip phone for one line , which he said would be included, and he specified the deal also included 3 Samsung j3 phones, each with a case and a screen protector included
We were quoted an "in store" price of approximately $110.00 covering all of the above and a monthly price if $238.00 for all four lines and 30 GB of data.
After choosing the phones and the cases and protectors your computers went down and we were not able to complete the transaction .
We were asked to come back tonight and that it would all be set up and it would be a simple transfer of information to the new phones.
Tonight we returned to the store, as requested. The young lady behind the counter was obviously new and not experienced enough to be manning the store alone, and unfortunately she was effectively alone; since the young man there with her spent his entire time texting on his phone and provided no guidance or assistance.
She was able to transfer our numbers but then explained that she did not know how to transfer the information from our current phones to the new phones. She also said that there were only two screen protectors available in the store. It took some time to get an answer as to how this could be resolved.
About an hour had passed at this point and we were still no closer to completing the transaction. We were then advised that the " in store cost" was going to be $140 in tax for the phones , and that the cases and screen protectors were not included and would cost about another $200 more.
She was unable to explain the discrepancy in cost and we decided that we did not want to complete the transaction if the terms were changing and asked her to put everything back the way it was.
She was unable to accomplish this, with end result that after spending two hours at the kiosk , we were forced to leave with our original phones , now useless since they were connected to no service provider at all, and no answers as to how to correct the situation.
Our frustration was increased by the lack of clear communication throughout the evening.
When we arrived we were excited about switching to Verizon, and now we just want our service with AT&T restored .
I am now concerned that the SIM card from the new phone (which we were in the process of setting up) now contains my private information and I would like assurance that the card will be wiped clean and that our phone service will be restored. We were told that neither of the employees present knew how to accomplish either of these procedures.
Please call me at my office, I can be reached at *****************
Thank you
Debra *******
Sent from my iPad
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Topic: ANOTHER DAY OF WRITING, WRITING, AND WRITING (AND POPCORN) (Read 5091 times)