Last week when I went to the doctor the receptionist handed me a piece of paper with my name, address, etc and asked me if it was all correct. Yes. Then another piece of paper asking there purpose of my visit. They KNOW the purpose of my visit--I'm required to give it in order to schedule the appointment. I asked about all this extra paper. It turns out they recently confused two patients--very similar names, I was told--and have added this to try to do better. They DO need to do better, but I doubt that this is the way to do it. My dentist takes a picture of each of his patients and adds it to their file so that the staff can recognize them better. I think that makes sense!
