Re the map to the office, when I phoned for the appointment I was pleased to speak to a NOT-twenty-something male who had a good speaking voice, understandable and who also went into detail and answered all my questions. So different from UCLA! I'd looked on Google Maps, but it wasn't clear where the offices were. Once he explained that they're in the same complex as Whole Foods, I said, "Oh, don't look for medical offices, look for Whole Foods!" But from there he didn't elaborate. When I arrived I mentioned how difficult it was to find their offices. He said they're working on better signage. But doesn't that tell you to give out more than just the street address on the phone? It took me 20 minutes to drive over there, then 15 minutes once parked to find the office. Does this not occur to any of the managers? Does not anyone think, "It's really hard to find us. We need to let people know where we are?" The text they use to remind you of the appointment links to a map, but the map only gets you t the building, not the office.
