Something very interesting is happening today. I found an article on how bank apps are too confusing for customers. So, I started to read this to see how I can improve my work. Turns out we were cited as the best in the business, and my response (same as my work wife’s) was, well, we’re doing our job.
The new boss, however, sent it out to folks above with her praise attached. And the highest level boss she reached out also sent Krista and me congratulations. This hasn’t happened here before.