BK’s story sounds like a pretty damning indictment of iTunes. That lack of options in file handling is outrageous.
As a relatively inexperienced Mac user (my Macbook is still used exclusively for music applications, and I’ve done nothing yet involving iTunes), I have yet to learn much of this. I have been continually warned by other friends to leave iTunes out of my life to the extent possible. I always figured some of that is hyperbole, but this story raises at least one question:
Does that system really not allow the TWO ways of mass file selection that Windows has since the beginning of time? — i.e., using one control key (Ctrl, in Windows) for individual or random selection, and another (Shift) to select an entire contiguous range? And shouldn’t something on BK’s display have indicated what was about to happen?