Yesterday I tried out a new (to me) medical transportation service. I used to take Lyft, but have had several bad experiences with them. My insurance pays for it, but I must schedule though an intermediary, which may have been the problem. In any case, I tried something called Love Transit, which contracts with a taxi company. The drivers were on time, but they were so impatient! Once they arrive, it takes a couple minutes to lock up, then go down the stairs and out to the curb. They expect me to do this instantly. When I scheduled the ride for pick-up I told the scheduler than I'd just had surgery and would be a bit slow. The driver had this in his instructions. Yet he called me and asked if I was coming. Yes, I was waiting for the elevator. Honestly! I'd like to find a car company or driver who understands what it's like to have medical issues. Both Lyft and Uber have time limits on how long they should wait. I don't recall what they are--Lyft gives more time--but they seemed unrealistic to me. And that's without medical issues.
