Lord, I really dislike people sometime - today's people is a customer who filed a PayPal dispute. I wrote him and told him what the issue had been with the two titles and asked him nicely to close the account and gave him the Kritzerland gmail address. He then sends me a really nasty note saying he doesn't appreciate my "snippy" response, and that he'd e-mailed me before and I'd been "snippy" then, too. I'd already searched his name everywhere to see if we'd corresponded and could find nothing. The reason? Because there's one name on his invoice and PayPal dispute and another on his email. I just wrote him back telling him it's hard to know if we corresponded when the names don't match, and that I'd found our one email exchange, in which there was not a single snippy letter let alone word. It was explanatory and I answered a question he had about my mystery novels. I just refunded him his money and closed the case and will not accept any more orders from him.
